A practical counter checklist
- Wait for the merchant confirmation.Do not treat a customer’s screen or screenshot as proof that the stall received the payment.
- Check the amount.Confirm that the amount displayed and announced by HOPPY matches the amount due.
- Check the stall and reference.Use the signed-in stall record and retain the time and payment reference for follow-up.
- Pause uncertain transactions.If the confirmed record does not appear, do not mark the payment as received solely because a screenshot is presented.
What HOPPY contributes
HOPPY announces and displays the confirmed amount received for the signed-in stall. The transaction history retains the status, time, amount, and reference so an authorised user can check the record after the queue has moved on.
Protect account and customer information
Hawker Online support will never ask a stall or customer to disclose a banking PIN, password, card credential, or one-time code. For broader scam guidance, use official resources such as ScamShield.
If a confirmation is delayed
Confirmation timing depends on the payment provider and network connection. Keep the transaction pending while the merchant record is checked; do not ask the customer to pay a second time until the first attempt has been reviewed.