HOPPY SOUNDBOX WhatsApp us
HOPPY PAYNOW SOUNDBOX

PayNow Soundbox for Singapore Hawker Stalls

HOPPY announces confirmed PayNow payments, shows the amount and reference, and keeps a clear transaction history for faster reconciliation.

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  • ✓ Stall-scoped confirmation
  • ✓ English, 中文 & Bahasa Melayu alerts
  • ✓ Built for Singapore hawkers
HOPPY dashboard showing PayNow, stall management, order status, and preparation time controls
Live HOPPY demo dashboard shown on the HOPPY device
FREE 2-PAGE HOPPY CATALOG

Get the HOPPY catalog

Share your contact details to download the catalog. We will also send your request to the Hawker Online sales team.

Catalog language * Choose the edition you want to receive.
Hear itVoice alert after confirmation
See itAmount, time, and reference
Check itStall-scoped payment history
Trust itConfirmed payment records
BUILT FOR THE LUNCH-HOUR RUSH

Keep the queue moving with a lean team.

During busy periods, repeatedly checking a phone or a customer’s payment screen interrupts the counter. HOPPY announces the confirmed PayNow amount, keeps the details visible, and stores the time and reference for later reconciliation.

Who HOPPY is designed for

  • 01
    Solo hawkersHear confirmation without repeatedly reaching for a personal phone.
  • 02
    Lean stall teamsKeep payment confirmation clear while preparing and serving food.
  • 03
    Busy PayNow countersMove to the next customer with the confirmed amount still visible.
  • 04
    Owners away from the stallReview authorised, stall-scoped payment records remotely.
MORE THAN A PAYMENT SOUND

A soundbox that helps you run the stall.

A typical soundbox tells you a payment happened. HOPPY makes the confirmed record useful before, during, and after service.

What you need Typical soundbox HOPPY
Reconcile faster Check another app or record manually ✓ Review confirmed payment history for the stall
Accurate transaction details Audio amount with limited context ✓ Amount, time, status, and payment reference
Track payments away from the stall Usually tied to the counter device ✓ Review stall-scoped records through Hawker Online
Verify without screenshots May rely on customer-provided proof ✓ Use confirmed PayNow status and payment reference
A CLEARER PAYMENT FLOW

From scan to confirmed record.

HOPPY keeps the counter flow simple while the payment record stays precise.

  1. 01

    Customer pays

    The customer scans the stall’s dynamic PayNow QR and completes payment in a participating banking app.

  2. 02

    HOPPY confirms

    After Hawker Online receives confirmation for the signed-in stall, HOPPY shows and announces the amount.

  3. 03

    You reconcile

    Review the time, reference, amount, and status in a separate PayNow payment history when you need it.

Visual and voice confirmation. The amount remains visible on screen, so the workflow never depends on sound alone.

UNDERSTAND YOUR PAYMENT CONFIRMATION

A little clarity can protect your takings.

Explore five short chapters. Each chapter pauses so you can read at your own pace, then choose Next.

Open the full-screen guide

PAYMENT VERIFICATION

Verify the confirmed record—not a screenshot.

A screenshot shown by a customer is not the source of confirmation. HOPPY displays and announces the confirmed amount received for the signed-in stall and retains the time, status, and payment reference for checking.

No payment system removes every risk. Staff should use the confirmed HOPPY record as the verification source and never rely only on customer-provided proof.

SEE THE CONFIRMATION FLOW

A payment you can hear and check.

From the customer’s scan to HOPPY’s voice confirmation and a clear payment record, each moment stays visible.

  1. 1ScanCustomer scans the PayNow QR.
  2. 2ConfirmHOPPY announces the confirmed amount.
  3. 3ReviewThe payment appears in history.
PAYNOW COMPATIBILITY AND CONNECTIVITY

Built for PayNow at Singapore stalls.

HOPPY works with the stall’s enrolled PayNow payment flow and dedicated connectivity. We confirm payment and network compatibility before activation.

  • 01
    PayNow QRCustomers pay through participating banking apps
  • 02
    Always connectedA dedicated SIM plan keeps HOPPY online at the stall
  • 03
    Multilingual alertsPayment announcements in English, Chinese, or Bahasa Melayu
$

PayNow QRCustomer payment

CONFIRMED
H

HOPPYAt your stall

ALWAYS ONLINE
✓

Payment historyRemote stall records

SOUNDBOX OR FULL POS?

Choose the tool that matches the workflow.

HOPPY is focused on PayNow confirmation and payment history. A full POS system handles broader sales and order operations. They solve different needs and can be used at the same stall without claiming automatic reconciliation.

Requirement HOPPY Soundbox Full POS system
Primary role Confirm enrolled PayNow payments Manage sales and order workflows
Payment confirmation Voice and visual amount confirmation Depends on the payment integration
Records Stall-scoped PayNow history Broader sales records
Best fit PayNow-first, lean counter operations Ordering, receipts, inventory, and wider payment workflows

Need a broader sales workflow? Explore Hawker POS. HOPPY does not automatically match every PayNow payment to a POS sale.

SIMPLE, VISIBLE PRICING

Start without buying the device.

Four clear cost components, explained before activation.

No hidden prices. No bad surprises.

DEVICE LEASE

S$0/month

Free leasing

No hardware purchase. A S$150 refundable device deposit applies.

LOGISTICS

S$50one-time

Logistics

  • Account setup
  • Delivery
  • Training
PAYMENTS

0.5%per payment

0.5% transaction fee

Next-day payout, subject to settlement cut-offs and bank processing.

CONNECTIVITY

S$5/month

Low-cost SIM plan

Dedicated connectivity for the HOPPY service at the stall.

EXAMPLE For a S$10 payment, the 0.5% fee is S$0.05.

A S$0.50 FAST transfer fee applies to each payout. Deposit refunds are subject to the equipment return terms. Payout timing may be affected by cut-offs, bank processing, weekends, public holidays, verification, or permitted holds. Applicable GST and complete terms are shown before activation.

PAYOUT TIMING · ESTIMATED 10:30 PM CUT-OFF

When is a payment scheduled for payout?

Payments completed before the estimated daily cut-off are scheduled for payout the next day. Payments completed after the cut-off move to the following payout day.

ESTIMATED DAILY CUT-OFF 10:30 PM

Two payments made on the same day

PAYMENT RECEIVED 9:20 PM Before cut-off
SCHEDULED PAYOUT Tomorrow Next-day payout
AFFECTED PAYMENT 10:45 PM After cut-off
TOMORROW Processing day
SCHEDULED PAYOUT Day after tomorrow Following payout day

Schedule, not a guarantee. Actual arrival may be affected by bank processing, settlement cut-offs, weekends, public holidays, verification or permitted holds.
DEVICE LEASE · S$150 DEPOSIT

Device return & deposit refund terms

The HOPPY device kit consists of a mini tablet, dock/cradle, power adapter and bundled SIM card. The refundable security deposit is S$150.

We assess the returned kit against its recorded condition when issued. The highest applicable equipment-condition tier is applied once to the entire kit; condition deductions are not added together or charged per item. Any late-return deduction is calculated separately and added to damage or missing-item deductions, with total deductions capped at the S$150 deposit.

Deposit deduction & refund schedule
Equipment conditionDeductionYour refund
Tier 0Normal wear and tearS$00%S$150100%
Tier 1Cosmetic damageS$3020%S$12080%
Tier 2Cracks or substantial physical damage; still functional and safeS$7550%S$7550%
Tier 3Missing bundled componentsS$10570%S$4530%
Tier 4Faulty or unsafe due to misuse, accidental damage or unauthorised modificationS$150100%S$00%

Important return rules

Return the device within seven calendar days
The complete HOPPY device kit must be returned within seven calendar days after the service is cancelled, unless HOPPY confirms a separately agreed deferred return or collection date in writing.

Late-return deduction: 20% for every started seven-day period
After the applicable return deadline, S$30 (20% of the S$150 security deposit) is deducted for every started seven-calendar-day late period until the complete kit is returned. This is added to any damage or missing-item deduction, with total deductions capped at S$150.

Seven calendar days to return missing items
You have seven calendar days after HOPPY notifies you of missing components to return them before the missing-component deduction is finalised.

Entire kit not returned: no refund
If the entire kit remains unreturned after that grace period, the full S$150 deposit is forfeited. The S$45 refund for Tier 3 does not apply to a completely unreturned kit.

Fixed deductions also apply to SIM cards and accessories
A missing bundled SIM card or accessory attracts the fixed Tier 3 deduction of S$105. A physically unusable SIM card, or an accessory made faulty or unsafe by damage, attracts the fixed Tier 4 deduction of S$150. These are not replacement-cost charges; only the highest applicable tier is charged once.

Security deposit refund timeframe

No assessment needed

Refund processed within seven calendar days after the complete device kit is received.

Assessment needed

Refund processed within 14 calendar days after the complete device kit is received.

The timeframe begins when HOPPY receives the complete device kit. The refund amount is subject to any applicable deductions and normal bank processing time.

How each condition is assessed

Tier 0 · Normal wear and tear

All supplied components are returned and work normally. Acceptable wear includes:

  • Screen: faint hairline marks visible only on close inspection or under angled light, without cracks, chips or interference with viewing.
  • Tablet and dock: light surface scuffs, slight colour fading or polished areas from ordinary handling; no broken plastic or loose fittings.
  • Stains: light dirt, fingerprints or stains removable through routine cleaning using manufacturer-approved methods.
  • Power adapter: light surface marks, with casing, plug pins and cable insulation intact.
  • SIM card: returned, intact and recognised by the tablet; minor surface wear does not affect recognition.

No repair or replacement is needed; routine cleaning is sufficient.

Tier 1 · Cosmetic damage

Damage is clearly visible, but all components remain complete, secure, safe and fully functional. Examples:

  • Screen scratches visible with the screen off under normal indoor lighting at approximately 30 cm. Glass is not cracked; readability and touch response remain normal.
  • Plastic chips no larger than 3 mm at the widest point on the tablet or dock, without exposed internal parts, sharp edges or weakened mounting points.
  • Obvious casing scratches, superficial gouges or small dents that do not distort the device or affect fit.
  • Permanent discolouration or adhesive marks that remain after routine cleaning but do not affect operation.
  • Adapter casing scratches, without cracks, loose pins, exposed wiring or charging problems.

Appearance only: no structural cracks or functional faults.

Tier 2 · Cracks or substantial physical damage; still functional and safe

Damage exceeds cosmetic wear, but the kit remains complete, functional and safe. Examples:

  • Any crack in the actual tablet screen glass, even a short one, where display and touch still work across the entire screen.
  • A split or fracture in the tablet casing, while it remains secure and internal components are not exposed.
  • A cracked dock housing that still holds the tablet securely, with charging and connection functions working normally.
  • Chips larger than 3 mm that do not expose internal parts, create a safety hazard or prevent secure assembly.
  • Significant dents or deformation that do not affect charging, buttons, ports, stability or safe use.

Physical repair is needed, but functional tests pass. Loose glass, exposed electrical parts or damage-related functional failure move the assessment to Tier 4. A cracked removable screen protector alone is not a cracked tablet screen; the glass underneath is inspected separately.

Tier 3 · Missing bundled components

One or more recorded supplied components are not returned. This includes:

  • A missing mini tablet, dock/cradle, or power adapter (including its cable if supplied as part of the adapter).
  • A missing bundled SIM card, even if no longer used or considered inactive; an empty SIM tray does not count as returning the SIM.
  • A wrong or unapproved substitute returned instead of the supplied component.

Returns are checked against the issue checklist, device serial number and SIM identifier where recorded. Several missing components still attract one S$105 deduction, not S$105 per item. Broken casing fragments are physical damage, not missing bundled components. The entire-kit non-return rule above takes precedence if nothing is returned.

Tier 4 · Faulty or unsafe due to misuse, accidental damage or unauthorised modification

A returned component is faulty or unsafe, with reasonable evidence of accidental damage, misuse or unauthorised modification. Examples:

  • Drop or impact damage: failure to power on; display black patches, lines or flickering; failed touch areas; a severely bent casing; or a dock that no longer holds the tablet securely.
  • Liquid ingress or corrosion associated with charging failure, unstable operation, non-responsive controls or electrical safety risk.
  • Burn marks, melted connectors, short-circuit damage, exposed wiring or damaged plug pins associated with misuse or unsuitable power equipment.
  • Broken charging sockets, dock contacts, buttons or SIM-reader contacts that prevent normal operation.
  • Unauthorised opening, rewiring, component replacement or software modification that causes malfunction or prevents restoration through HOPPY’s standard recovery process.
  • A cut, broken or physically damaged SIM card that can no longer be recognised.
  • Shattered or loose glass, exposed internal electrical components, or other damage making continued use unsafe.

A fault alone is not proof of merchant-caused damage. HOPPY records the failed test and supporting evidence before applying Tier 4.

A consistent, evidence-based inspection

  1. Starting condition: HOPPY keeps an issue checklist, component identifiers and photos. Pre-existing damage is not charged.
  2. Return tests: completeness, screen and touch response, charging, buttons, dock security and SIM recognition. SIM recognition is checked separately from mobile-service activation.
  3. Excluded causes: normal battery ageing, manufacturing faults, HOPPY software issues and service deactivation do not, by themselves, trigger a damage deduction.
  4. Assessment record: the merchant receives the assigned tier, photos, relevant test results, deduction and refund amount.
GOOD TO KNOW

Questions before setup.

Talk to us if your stall has a different payment or connectivity arrangement.

Ask a HOPPY question
What is a PayNow soundbox?

A PayNow soundbox announces a payment after confirmation is received. HOPPY also displays the amount and reference and keeps a stall-scoped payment history.

How quickly does HOPPY announce a payment?

HOPPY announces the payment shortly after confirmation reaches the signed-in stall. The exact timing depends on the payment provider and network connection.

Can HOPPY help prevent fake payment screenshots?

Yes. Staff can use HOPPY’s confirmed status, amount, time, and reference instead of relying only on a screenshot shown by the customer. No payment system removes every risk, so the confirmed HOPPY record should remain the verification source.

Does HOPPY require Wi-Fi or a SIM card?

HOPPY is designed to use a dedicated SIM connection at the stall. We confirm the available connectivity and coverage before activation.

Which QR payments and banking apps are supported?

HOPPY supports the stall’s enrolled dynamic PayNow QR payment flow and participating banking apps. We confirm the merchant account and payment compatibility before setup.

What fees apply to HOPPY?

The device lease is S$0 per month. A S$150 refundable deposit, S$50 one-time logistics fee, S$5 monthly SIM plan, 0.5% transaction fee, and S$0.50 FAST transfer fee per payout apply. Applicable GST and complete terms are shown before activation.

How is HOPPY different from a phone notification?

HOPPY is a dedicated stall device that announces the confirmed amount, keeps the details visible, and provides payment history without requiring staff to keep checking a personal phone.

Who is HOPPY best suited for?

HOPPY is designed for Singapore hawkers and small merchants that accept frequent PayNow payments, especially solo operators and lean teams that prepare food and handle payment at the same counter.

Is a PayNow soundbox the same as a POS system?

No. HOPPY focuses on confirming enrolled PayNow payments and keeping a stall-scoped payment history. A full POS system manages broader sales and order workflows. HOPPY does not claim automatic one-to-one matching between a PayNow payment and a POS sale.

How long does HOPPY setup take?

The timing depends on merchant verification, account setup, delivery, connectivity, and training. We confirm the expected activation date before you proceed.

Does HOPPY automatically match a PayNow payment to a POS sale?

No. HOPPY keeps confirmed PayNow payments and Hawker Online orders as separate, stall-scoped histories. This makes each source clear without claiming an automatic one-to-one sale match.

What does the refundable deposit cover?

The S$150 deposit supports the leased device arrangement. The refund depends on returning the equipment within the period and condition stated in the equipment terms.

When does the payout arrive?

Payout is generally made the following day. The final timing depends on settlement cut-offs, bank processing, weekends, public holidays, verification, and permitted holds.

Can I see payments when I am not at the stall?

Yes. An authorised stall administrator can review the stall-scoped PayNow records through Hawker Online, subject to account access and connectivity.

Can HOPPY receive online orders?

Yes. HOPPY is designed to receive paid Hawker Online orders as the stall grows into web ordering, while keeping order and payment histories distinct.

HOPPY PAYMENT GUIDES

Clear answers for PayNow-first stalls.

Practical guides to choosing, verifying, and operating a PayNow soundbox in Singapore.

01

What is a PayNow soundbox?

Understand the confirmation flow, what the device announces, and what remains available for reconciliation.

Read the guide
02

PayNow soundbox vs POS system

Compare confirmation-only needs with broader sales, receipt, inventory, and ordering workflows.

Compare the options
03

Verify PayNow without screenshots

Build a counter routine around confirmed payment records instead of customer-provided proof.

Review the checklist
04

Soundbox workflow for hawker stalls

See how solo operators and lean teams can handle confirmation during peak periods.

See the workflow
ANOTHER PAYNOW OPTION

Prefer 0% MDR? Let’s find the PayNow setup that fits.

If avoiding transaction fees is your priority, tell us how your stall operates. We’ll explain the available options, trade-offs and total costs clearly before you decide.

Subject to eligibility and provider terms. Other charges may apply.
Ask about 0% MDR PayNow
HOPPY FOR YOUR STALL

Hear the payment. Keep the details.

Tell us about your stall and we’ll confirm eligibility, fees, equipment terms, and the setup process.

Request HOPPY setup Talk to us first