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HAWKER ONLINE SUPPORT

What can we help with?

Find quick answers for orders, pickup, payments, accounts, and hawker applications. For an order-specific issue, have your order number ready.

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Choose a help topic

01Orders & pickupStatus, preparation, missing items 02Payments & refundsCharges, references, refund reviews 03Account accessSign-in and account security 04For hawkersApplications and admin accounts
01

Orders and pickup

  1. 1
    Follow the live order status

    Preparation times are estimates and may change when a stall is busy.

  2. 2
    Wait for "Ready for pickup"

    An online order joins the stall's preparation workflow. Please do not collect before it is ready.

  3. 3
    Show your order number

    Go to the named stall or pickup point and show the order number from Hawker Online.

Wrong, missing, or unfulfilled order?

Keep the order number, stall, hawker centre, approximate time, and a clear description of the issue. Photos may help for an incorrect item. Do not include passwords or payment one-time codes.

02

Payments and refunds

If you were charged but cannot see a confirmed order, do not pay again until the payment has been checked. Keep the payment reference and approximate payment time.

Refund requests for unfulfilled, incorrect, or disputed orders are reviewed against the order and payment record. Approved refunds are returned through the applicable payment channel, and processing time depends on the payment provider or bank.

03

Account access and security

Sign in with the email address connected to your Hawker Online account. If you cannot access an account, include the email address in your support request and explain what happened.

Keep your account secure.

Hawker Online support and participating stalls will never ask for your password, banking PIN, or one-time code.

04

Hawker and centre support

New hawkers can submit an application through the guided account setup. Existing Centre Admin and Stall Admin users should include the centre, stall name, stall unit, and account email when asking for access help.

Create a hawker account Open Admin Portal
FREQUENTLY ASKED

Quick answers

Why is my pickup time changing?

Pickup times are estimates based on the stall's current preparation time. A busy period, a large order, or an ingredient check may change the estimate.

I was charged but there is no confirmed order. What should I do?

Do not pay again. Send support your payment reference, stall, hawker centre, amount, and approximate payment time so the transaction can be checked.

How do I request a refund?

Send an order-specific support request with the order number and reason. Refund eligibility is reviewed against the order and fulfilment record.

Can I change or cancel an order after placing it?

Preparation may start immediately. Contact support as soon as possible, but a change or cancellation cannot be guaranteed after the stall accepts the order.

Will support ask for my password or one-time code?

No. Never share your password, banking PIN, or one-time code with support, a stall, or anyone claiming to represent Hawker Online.

How does a hawker join Hawker Online?

Use the hawker application wizard. Applicant details are reviewed by a Super Admin or the relevant Centre Admin before the stall setup can continue.