Scope of this notice
This notice applies when you browse or order through Hawker Online, use the Hawker Online customer iPhone app, visit the Hawker POS or HOPPY Soundbox product websites, use a customer account, contact support, or submit a hawker account application. It also applies to personal data handled through the Hawker Online customer and stall administration services.
Individual hawker stalls may handle information needed to prepare and fulfil an order. Their own practices may also apply when you deal with them outside Hawker Online.
Personal data we collect
Depending on how you use the service, we may collect:
- Account and contact detailsName, email address, phone number, authentication records, and account preferences.
- Order informationSelected items, modifiers, special requests, stall, hawker centre, pickup details, totals, order status, and timestamps.
- Payment informationPayment method, status, amount, and payment or transaction references. Payment credentials are handled by the relevant payment provider and are not displayed to stalls.
- Marketplace preferencesSaved meal plans, selected pickup area, discovery preferences, and optional personalisation or analytics settings.
- Hawker application detailsBusiness registration, stall, owner or authorised-person contact details, operating preferences, and application records.
- Support and technical recordsMessages sent to support, browser or device information, security events, and service diagnostics needed to keep the platform reliable.
How we use personal data
We collect, use, and disclose personal data only for purposes that are reasonably connected to operating Hawker Online or otherwise permitted by applicable law. These purposes include:
- Creating and securing accounts.
- Processing, routing, fulfilling, and supporting orders.
- Providing payment status, pickup updates, receipts, and refunds where applicable.
- Showing relevant stalls and dishes when personalisation is enabled.
- Reviewing hawker applications and managing approved marketplace listings.
- Responding to product and catalogue requests, delivering requested materials, and notifying the Hawker Online sales team so it can follow up.
- Preventing misuse, investigating incidents, and protecting customers and merchants.
- Improving service reliability and marketplace performance.
- Meeting accounting, dispute, regulatory, and legal obligations.
Location, cookies, and device data
You may browse by entering an area or postal code. If you choose "Use my current location", your browser will ask for permission before sharing location data. Hawker Online uses that location to sort nearby pickup options and does not require precise location for ordinary browsing.
We use essential cookies and local browser storage for functions such as authentication, basket contents, security, and service preferences. On the Hawker Online marketplace homepage, the HOPPY Soundbox page, and the Hawker POS website, Google technology may help us understand visits and improve the experience. Optional storage is denied by default. While it remains denied, Google's advanced consent mode may send limited measurements without cookies. On the marketplace homepage and HOPPY Soundbox page, Google Analytics storage is enabled only after you choose “Allow analytics”; Google advertising storage remains denied.
On the HOPPY Soundbox and Hawker POS marketing websites, Meta Pixel is loaded only after you allow optional analytics and advertising measurement. Meta may receive the page URL, browser and device information, referring campaign information, and interactions such as a WhatsApp enquiry. On the Hawker POS Web sign-in, demo and signup experience at pos.hawkeronline.com, Google Analytics is loaded only after you allow analytics and advertising measurement. It measures public funnel events such as starting or completing the demo, requesting signup verification and completing account signup. Tracking is disabled after an authenticated merchant session is detected. We do not send names, email addresses, business names, products, orders, payment amounts, payment details, or the contents of sign-up form fields to Google Analytics or Meta Pixel.
The marketplace and HOPPY Soundbox page store their shared choice locally under the identifier hawker_online_consent_v1. You can choose Essential only or Allow analytics and advertising measurement, and change that choice later through Privacy choices in either footer. The Hawker POS website has its own privacy choices for its separate analytics and advertising measurement.
Voice, chat history, and the customer iPhone app
The following describes the current Hawker Online customer iPhone app. The website-specific cookies and marketing measurements described above are separate from the app's native food-search and voice features.
Optional voice input
When you open Jade Bloom voice mode, the app asks for microphone and speech-recognition permission. You can speak in English, Chinese, or Malay, subject to device and language availability. Voice input uses Apple Speech: recognition runs on your device when supported; otherwise, audio may be sent to Apple for transcription. Apple's processing and retention are governed by its Siri, Dictation & Privacy notice and your Apple settings.
The app does not save voice-recording files or send microphone audio to Hawker Online's servers. The Jade Bloom animation responds to sound levels calculated on the device. You can stop listening or close voice mode, deny or revoke microphone and speech-recognition access in iPhone Settings, and continue using typed input. Spoken replies are optional.
Your transcript and chat history
Recognised speech appears as editable text. You review it and choose Send before the app uses it for food search. Typed and spoken food-search messages are matched locally against the downloaded menu; they are not sent to a general-purpose AI chatbot.
The app keeps up to 30 recent message-and-reply exchanges, their language, and timestamps on this phone, associated with the signed-in account or the guest session. The app does not upload or sync this chat history to Hawker Online's servers. You can remove it using New chat; signing out also clears the app's saved chat history. Device backups may retain app data according to your backup settings.
Orders, plans, and reminders
When you explicitly place an order or save a meal plan, the selected items, quantities, applicable options or special requests, and plan details are sent to Hawker Online and linked to your customer account. They are handled under the order, sharing, and retention sections of this notice. Clearing chat history does not delete server-held orders, meal plans, or account records. Speaking to the app does not by itself place an order or authorise a payment.
Optional meal-plan reminders are scheduled on your iPhone. They do not reserve stock or place orders. You can remove a reminder in the app or control notifications in iPhone Settings.
Service data and advertising
The service uses account-linked purchase and interaction records for marketplace analytics and personalised menu ranking, and retains operational request diagnostics for reliability and security. The iPhone app does not request your device location; you choose a pickup area instead.
EISOL and its service providers do not use customer-app data for advertising or cross-company advertising tracking, and do not share it with data brokers. This does not prevent the limited operational sharing needed to authenticate your account, host the service, or fulfil your orders, as explained above.
Retention, security, and overseas processing
We retain personal data only while it is needed for the purpose collected, including order fulfilment, receipts, reconciliation, disputes, fraud prevention, account support, and legal or accounting requirements. When data is no longer needed, we delete it, anonymise it, or remove the means by which it can be associated with you.
We use administrative, technical, and organisational safeguards appropriate to the data and service. No internet service can guarantee absolute security, so please use a unique password and never share passwords or one-time codes.
Some service providers may process data outside Singapore. Where this happens, we take steps intended to provide protection comparable to the requirements of Singapore's Personal Data Protection Act 2012.
Your choices and rights
Subject to applicable exceptions, you may ask to access or correct personal data held by Hawker Online. You may also withdraw consent with reasonable notice, request deletion where appropriate, or ask how your data has been used or disclosed.
Withdrawing consent may prevent us from providing features that depend on that data. Order, payment, fraud-prevention, or accounting records may still be retained where needed for legal or legitimate operational purposes.
Contact and updates
For access, correction, withdrawal, deletion, or a question about this notice, contact the Hawker Online data protection representative. Include enough information for us to identify the relevant account or interaction, but never send passwords, banking PINs, or one-time codes.
- Subject line
- Privacy request
- Organisation
- EISOL PTE LTD, Singapore
We may update this notice as the service changes. The current version and effective date will remain available on this page.