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PRIVACY AT HAWKER ONLINE

Your information, handled with care.

This notice explains what personal data Hawker Online collects, why we use it, who may receive it, and the choices available to you.

Effective
31 July 2026
Applies to
Marketplace, customer accounts, and hawker applications
Operator
EISOL PTE LTD
01

Scope of this notice

This notice applies when you browse or order through Hawker Online, use a customer account, contact support, or submit a hawker account application. It also applies to personal data handled through the Hawker Online customer and stall administration services.

Individual hawker stalls may handle information needed to prepare and fulfil an order. Their own practices may also apply when you deal with them outside Hawker Online.

02

Personal data we collect

Depending on how you use the service, we may collect:

  • Account and contact detailsName, email address, phone number, authentication records, and account preferences.
  • Order informationSelected items, modifiers, special requests, stall, hawker centre, pickup details, totals, order status, and timestamps.
  • Payment informationPayment method, status, amount, and payment or transaction references. Payment credentials are handled by the relevant payment provider and are not displayed to stalls.
  • Marketplace preferencesSaved meal plans, selected pickup area, discovery preferences, and optional personalisation or analytics settings.
  • Hawker application detailsBusiness registration, stall, owner or authorised-person contact details, operating preferences, and application records.
  • Support and technical recordsMessages sent to support, browser or device information, security events, and service diagnostics needed to keep the platform reliable.
03

How we use personal data

We collect, use, and disclose personal data only for purposes that are reasonably connected to operating Hawker Online or otherwise permitted by applicable law. These purposes include:

  • Creating and securing accounts.
  • Processing, routing, fulfilling, and supporting orders.
  • Providing payment status, pickup updates, receipts, and refunds where applicable.
  • Showing relevant stalls and dishes when personalisation is enabled.
  • Reviewing hawker applications and managing approved marketplace listings.
  • Preventing misuse, investigating incidents, and protecting customers and merchants.
  • Improving service reliability and marketplace performance.
  • Meeting accounting, dispute, regulatory, and legal obligations.
04

When personal data is shared

We disclose only the information reasonably needed for the relevant purpose. Recipients may include:

  • The hawker stall and, where operationally necessary, the hawker centre handling your order.
  • Payment, POS, order-routing, and marketplace integration providers.
  • Cloud hosting, email, security, monitoring, and customer-support providers working for Hawker Online.
  • Professional advisers, insurers, regulators, courts, or public authorities where disclosure is required or permitted by law.
We do not sell personal data.

We also do not give a stall your banking password, payment card credentials, or one-time codes.

05

Location, cookies, and device data

You may browse by entering an area or postal code. If you choose "Use my current location", your browser will ask for permission before sharing location data. Hawker Online uses that location to sort nearby pickup options and does not require precise location for ordinary browsing.

We use essential cookies and local browser storage for functions such as authentication, basket contents, security, and service preferences. Optional personalisation and marketplace analytics can be managed from the privacy controls in your signed-in customer account.

06

Retention, security, and overseas processing

We retain personal data only while it is needed for the purpose collected, including order fulfilment, receipts, reconciliation, disputes, fraud prevention, account support, and legal or accounting requirements. When data is no longer needed, we delete it, anonymise it, or remove the means by which it can be associated with you.

We use administrative, technical, and organisational safeguards appropriate to the data and service. No internet service can guarantee absolute security, so please use a unique password and never share passwords or one-time codes.

Some service providers may process data outside Singapore. Where this happens, we take steps intended to provide protection comparable to the requirements of Singapore's Personal Data Protection Act 2012.

07

Your choices and rights

Subject to applicable exceptions, you may ask to access or correct personal data held by Hawker Online. You may also withdraw consent with reasonable notice, request deletion where appropriate, or ask how your data has been used or disclosed.

Withdrawing consent may prevent us from providing features that depend on that data. Order, payment, fraud-prevention, or accounting records may still be retained where needed for legal or legitimate operational purposes.

Email a privacy request Learn about PDPA rights
08

Contact and updates

For access, correction, withdrawal, deletion, or a question about this notice, contact the Hawker Online data protection representative. Include enough information for us to identify the relevant account or interaction, but never send passwords, banking PINs, or one-time codes.

Subject line
Privacy request
Organisation
EISOL PTE LTD, Singapore

We may update this notice as the service changes. The current version and effective date will remain available on this page.